Ticket Office Supervisor (Luxor)
Location:
Las Vegas, Nevada Become one of the stars behind the show and become part of the world's most powerful entertainment brands.
Our Company has one exciting mission:
To Entertain The Human Race.
PRIMARY PURPOSE:
As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system.
You will also set the stage for guest experience with your welcoming smile and service.
By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND
Responsibilities:
Support the Manager in maintaining all shows or events inventoryProvide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local areaMaintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event salesDevelop new and analyze existing procedures and special promotions that will improve guest patronageGenerate daily reports on all events for senior leadership, management and promotersManage the guest queue system assembling or disassembling queues and stanchions as neededSupervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitmentDevelop and mentor hourly employees to ensure departmental standards and goals are understood and metResolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theftPerform other job-related duties as requestedKNOWLEDGE, SKILLS, AND ABILITIES:
Excellent customer service skills as well interpersonal skills to effectively communicate with all business contactsAble to effectively communicate in English, in both verbal and written formsMINIMUM REQUIREMENTS:
High school diploma or equivalentTwo (2) years of Ticket Office experience or cash handlingWork varied shifts, to include weekends and holidaysPREFERRED:
Two (2) years of customer service experienceTwo (2) years of experience in leading/supervising or managing employeesBilingual, English as the primary or secondary languageExperience working in a similar resort settingSalary:
$8.
41 - $13.
75.
Estimated Salary: $20 to $28 per hour based on qualifications.
Las Vegas, Nevada Become one of the stars behind the show and become part of the world's most powerful entertainment brands.
Our Company has one exciting mission:
To Entertain The Human Race.
PRIMARY PURPOSE:
As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system.
You will also set the stage for guest experience with your welcoming smile and service.
By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND
Responsibilities:
Support the Manager in maintaining all shows or events inventoryProvide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local areaMaintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event salesDevelop new and analyze existing procedures and special promotions that will improve guest patronageGenerate daily reports on all events for senior leadership, management and promotersManage the guest queue system assembling or disassembling queues and stanchions as neededSupervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitmentDevelop and mentor hourly employees to ensure departmental standards and goals are understood and metResolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theftPerform other job-related duties as requestedKNOWLEDGE, SKILLS, AND ABILITIES:
Excellent customer service skills as well interpersonal skills to effectively communicate with all business contactsAble to effectively communicate in English, in both verbal and written formsMINIMUM REQUIREMENTS:
High school diploma or equivalentTwo (2) years of Ticket Office experience or cash handlingWork varied shifts, to include weekends and holidaysPREFERRED:
Two (2) years of customer service experienceTwo (2) years of experience in leading/supervising or managing employeesBilingual, English as the primary or secondary languageExperience working in a similar resort settingSalary:
$8.
41 - $13.
75.
Estimated Salary: $20 to $28 per hour based on qualifications.
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